Sourcing and importing the stock for our 200 retail outlets gives us phenomenal buying power. Through our Direct Import service you can ensure the best possible prices on products and shipping. We will handle the entire process, getting the products from the factory directly to your door at your chosen destination.
Q. What is the minimum order?
A. The minimum order for our direct import service is a 20ft container.
Q. Can I order more than one product to arrive in the same container?
A. This is called a split container. We can usually mix a few products within a container however it depends on the products required and their factory of origin. Please call us to discuss further - 0345 5577353 or 01924 688060.
Q. Where do you ship to?
A. We can ship to anywhere in the world!
Q. What are the payment terms?
A. For orders to the UK, delivered to your door, we require an upfront 50% deposit and a Letter of Credit at the time of placing an order.
For orders to other worldwide destinations, we require full payment upfront.
Q. How long will my order take to arrive?
A. Timescales completely depend on the product, factory location, port, and shipping destination. Usually we advise 3-6 months from ordering.
Q. Can I use my own artwork/design on the packaging?
A. Yes, we can either apply your own graphics, or we can use one of our in house designers to design something for you. There is a management and artwork fee for this service, and payment is required up front.
Q. Can I adapt a product, for example the size, contents or colour?
A. Yes, it depends on the product but normally we can work with you on this. Timescales and costs will vary due to the complexity of the changes required. Please note, for bespoke products, the customer is responsible for all upfront costs such as production, artwork and design.
Q. Are the products guaranteed?
A. Goods do not come with any warranty or guarantee whatsoever other than implied by law for business to business sales.
Q. Can I return the goods if I no longer require them?
A. Unfortunately we do not accept returns of direct imports.
Q. What about the legal stuff?
A. A full Legal Contract is drawn up at time of ordering.
Q. How can I ensure that you will not go after my market once I have made an order?
A. We will never directly or intentionally pursue the same business. However, our wholesale website is marketed and do offer shipping within the UK and Europe. Therefore we cannot guarantee that clients will not come to us directly.