UK mainland - we offer free delivery on orders over £500 net.
Scottish Highlands & Islands - shipping will be calculated on the basket page.
For Channel Islands orders - shipping will be calculated on the basket page.
Northern Ireland - we offer free delivery on orders over £1000 net. For orders under £1000, shipping will be calculated on the basket page.
For European orders – the rates vary throughout Europe, and depend on the size of your order. Please contact customer service to obtain a quote before placing your order – 0345 557 7353.
Collection from our warehouse in West Yorkshire is free of charge. Collection can be arranged by calling customer service on 0345 5577353 or by emailing firstname.lastname@example.org, quoting your order number.
The address for collection is Onward Holdings, Willowbridge Lane, Whitwood, West Yorkshire WF10 5NW.
Please note that you must collect your order between 10am and 2pm Monday to Friday and within 72 hours of placing the order.
Orders placed before 12 noon Monday to Thursday and 3pm Friday will be despatched the following working day. Orders placed after 3pm on Friday and over the weekend will be despatched the following Tuesday. Subject to Bank Holiday amendments.
You will receive an email and your invoice on the day that your order is despatched. Your order will be despatched using the Pall-Ex network, via A Davies Transport. Your order number is also your delivery reference. Should you require an update on your delivery please contact 01226 280774 quoting your order number/delivery reference.
Goods supplied will normally be delivered within the following number of working days of despatch:
Mainland UK within 2 working days
Scottish Highlands, Northern Ireland, Channel Islands and Offshore Islands within 3-5 working days
Europe within 10 - 14 working days
Under exceptional circumstances we can allow for a named day delivery, however this incurs a surcharge.
Delivery times are not binding
Receiving an Order
Delivery usually takes place between 8am and 6pm, Monday to Friday. Please note that some delivery drivers may operate outside these times and we are currently unable to accept specific requests for times or days.
We despatch all orders by the pallet and this will be shrink wrapped and covered on top. Whilst every effort is made to get your order to you in perfect condition, sometimes damage can be incurred in transit. Any external signs of damage to the wrapping or cartons must be noted on the delivery note whilst the driver is present and reported to customer services immediately on 0345 557 7353 or 01924 660686. If you suspect significant damage has been caused, do not accept the delivery.
Deliveries are made by a tail lift lorry, and therefore you must ensure that we have suitable access and that the driver is able to stop and unload safely outside the premises. Please ensure there is someone available to sign for and unload the delivery, using your own equipment where necessary. Once unloaded it is your responsibility to get the goods inside your premises.
Please ensure that all the details you give are correct as we cannot be held liable for any mis-delivery arising out of incorrect information that you have provided.
Deliveries must be signed for by someone aged 18 or over, failed deliveries may incur charges.
All those listed below are NOT part of the UK Mainland.
CHANNEL ISLANDS & NORTHERN IRELAND
Jersey - All JE Postcodes
Guernsey - All GY Postcodes
Northern Ireland - All BT Postcodes
Isle of Man - All IM Postcodes
Isle of Wight - PO30-41
Scilly Isles - TR21-25
Orkney & Shetland - KW-15-17, ZE1-3
Oban - PH33, PA20-49, PA60-80, KA28
Arran - KA27