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If you need help, please see our information pages including our FAQs page for a list of our most common enquiries, our Delivery Information and Terms & Conditions pages may also help.

If you can’t find the answer you are looking for, please complete the form below and we will get back to you within 2 working days of receipt.

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If you're experiencing difficulties placing an order, please email with details of the problem and we'll try to resolve it as quickly as possible.

If you'd like to ask a question or make a comment on your experience of using, please contact us through one of the methods below.

  • By email: Complete our form to send an email to our Customer Service team. We aim to respond to your email within 24 hours of receipt (Monday – Friday).

  • By telephone: Call our Customer Service team on 0345 5577353 or 01924 688060, any time between 9.00am and 4.30pm (Monday – Friday). (Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.)

  • By post: Write to: Customer Services, ITP Imports, Poundworld House, Premier Way North, Normanton Industrial Estate, Normanton, WF6 1GY

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